The whole experience was a pleasure. We worked with Mason who was the consummate professional. He answered our questions, gave us the advice we needed and guided us through the process each step of the way with confidence. He was a breath of fresh air after our experience with other lots, including Hertz-which was a nightmare. The clean, bright and comfortable offices were also very much appreciated.
Comedy of errors, but not funny. We were informed that our vehicle had been delivered and was ready to pick up. We took time off work and went to the Enterprise office. We inspected the vehicle and observed it had not been thoroughly cleaned. They took it back to clean and after an hour of waiting, the manager came out and told us that there was an uncorrected recall on the vehicle and it would have to be fixed before they could sell it. They showed us a CarFax that listed the recall and showed it had been corrected quite some time ago. The manager said he didn't know what it was but it had to go back to the dealer. Several days later, Enterprise called and once again said the vehicle was ready. We took more time off work and went to pick it up. When we inquired about the nature of the recall we got a vague story about paperwork not being in order. While we filled out the paperwork and paid for the vehicle, an Enterprise employee took the vehicle to top off the gas tank (a nice gesture). When we went out to drive the new vehicle home, we discovered that the car we drove there in had been hit while sitting in the parking lot. A long scrape across the left front fender and bumper. Further investigation revealed some very minor damage to the new vehicle we had just purchased that exactly matched the height of the damage to our old vehicle. The manager and salesman huddled and then the manager went into his office saying he would review the video recordings of the parking lot. After 30 minutes he emerged saying he had looked at the video and had filed a claim with the Enterprise insurance company and they would be in touch. Four hours after we arrived we left with a damaged vehicle and not so much as an apology. Now, a week later, the insurance company says there has been no review of a video and it appears that Enterprise is denying responsibility for the damage. I would not recommend anyone doing business with a company that is so disorganized, disrespectful and dishonest.
I have been working with Christopher Benz on my rentals. He was not only accommodating on a last minute needed rental, but helped us by matching a competitors pricing and got us out the door quick! He was extremely nice and responds to our email within minutes. The store was very clean and they had me and my crew out the door so quick! My company and I will not rent cars anywhere else or from any other company based off of his performances.
I liked the pricing and information being posted on the vehicles so that we could browse on our own before going to get a salesman to work with. It showed respect for how WE wanted to shop and didn't force us into doing things the way the dealer wanted--like Hertz telling us to use a Q Code scanner on our phone if we wanted any info on the vehicle.
The entire sales team at Marietta Enterprise did a spectacular job in helping me find the perfect car. Mason helped me without making me feel pressured to make a purchase and directed me to Don in the financial dept to give me the sweetest deal imaginable. Thanks Enterprise. I am super happy.
The car seems perfect and I also appreciate the warranty and road side assistance service given as part of the package. We have already recommended Enterprise to another family member who will need car in the not so far future and we will also be certain to use them for our next car.
Their vehicles are low mileage and excellent condition. This is the second time we purchased our vehicles at this location. People are friendly and answered my questions. I would definitely recommend to this location. My next car, I sure will go back to purchase at this location again.
Enterprise Car Sales is a US Car Dealer based in Marietta, Georgia. Enterprise Car Sales is located at 215 Cobb Pkwy S, Marietta, GA 30060, USA.
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