We dropped our dog off for the full service grooming. They called three hours later and told us the job was finished. When we arrived at the salon, the dog was sopping wet and her nails weren't trimmed, even though they had checked the box off on her report card. When inquiring why, they said the dog seemed to not want the nails trimmed or to be put in the dryer for very long. My wife demanded our $60 be returned and the manager of the store gladly gave in to the demand. He even gave us a voucher for equal value. He told us the groomer 'offered' the information to us about the dog which contradicted what had actually happened - that we had to ask. When we got home, our dog's nose began bleeding... a lot. We had to sop up blood all over the house and watch her closely until the bleeding stopped. I suspect the bleeding was from trauma as our dog in a very healthy and fit five year old. We still don't really know what happened in the three hours after we dropped off the dog, but we do know she did not recieve good service or care and we do know that we'll never take her back.
Great staff with personality and knowledge of any random gawhosiwhatsit (technical term). They have treats laid out everywhere for the dogs and don't get mad if your furry friend mistakes a shelf for a for peeing post.
Simone at the grooming salon is very rude and has terrible customer service. At least try to look happy at your job. I feel so bad that my dog got groomed by her. She needs to be let go.
Prices are good and the store is friendly for pets yet totally clean. They also have a vet that is available on the weekend - 1st come 1st served. The vet offers vaccinations and such for both dogs and cats. Call for hours.
Very good store. They have all kinds of unique items and it's an excellent place to find gifts for friends.
Petsmart is a US Veterinary Care based in Marietta, Georgia. Petsmart is located at 1285 Johnson Ferry Rd, Marietta, GA 30068, USA.
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