patients, but surely Dr. R. could spare a few seconds to speak (assuming she's still part of CCH).
I have never been more disappointed in the treatment received at any facility. I used Cat Care Hospital for years and trusted them, referred all my friends and clients at the rescue that I work with to them.
Wish Dr. Rowell, owner , would at least introduce herself when we're there.
The Cat Care Hospital is a great place for your cat to be safe. We have taken our Jupiter (not soon after her shelter adoption) and the ladies are doing EVERYTHING they can to get her 100% healthy. This will be Jupiter's Vet!!!!
I do wonder if the place is as clean as can be. I notice that
On top of all that, they refused to apologize or acknowledge their mistake. It seems all they want these days is more money and they have lost their compassion.
The 4 stars are because I question some issues; like equipment, overall cleanliness and pricing .
In the past, my large bills (we're talking over 1k a visit, multiple times) have INCLUDED the follow-up. So I assumed her follow-up x-ray would be included as they told us it was something she would need to come back for. When we asked the receptionist if we owed anything (I wanted to be sure) I was met with snark and sarcasm. I want to say her name is Sheila but I cannot be sure; she is ALWAYS working the front. She has been rude on every single visit and I cannot understand her snarky attitude toward the customers. She was very rude about the payment, despite the fact that we paid immediately for the x-ray. We told her we would never be coming back. She is absolutely part of that reason.
I am so pissed!!! I will try to keep this clean! We found this Mommy and 2 kittens hanging around the house. Being animal lovers we thought it best to get them off the street and was turned on to CCH! I realize the importance of TNR and appreciate people that help keep the population down. CCR is an advocate of TNR and will spay and neuter at no cost.
For a Cat only hospital I expected more expertise
who is there 2 days a week, and am reasonably sure that Dr. Rowell is in office too. As many times as we've been to Cat Care, have yet to meet her.
I have been advised by several other vets that this constitutes malpractice. I strongly feel other cat owners need to be aware of their carelessness and in particular, this medication (Photo attached).
Per the other reviews, the ladies at the front desk are a little dry and/or distant from customer service, but they were not rude too me. They do have a different attitude from the lovely Vets and Vet assistant's. Sheena & Dr. Rowal* were the best (just had to state that...:)).
So not only did they cause my cat to go deaf by administering a medication that is NOT for cats, but this is a known harmful medication. I did a lot of research and it has caused many animals to go deaf. Its been another 2 months and she is still 100% deaf. It has severely impacted her quality of life. She is scared easily now and stopped playing completely.
Again it's great what they do to assist in the pet population, but at least know what the hell your doing!! If a tech mutilated these kittens his or her ass needs to be fired and apologize to each of these poor kittens! If it was the Vet that did this you need to find a new profession!
The front desk ladies have improved a lot from a year ago. Thanks for that!
She recovered well and I commend them for the way they treated her during her recovery. That was handled very well. However, during that time I mentioned to the vet on duty (who I never saw again) that she had a cough that sounded different from her normal allergies. He said to give her some pill that I could NEVER find and that it was just allergies- didn't even examine her. But we trusted them.
pet parents aren't allowed in exam room sometimes and that concerns me. Of course that might bother the other fur babies and/or disrupt the doctors or even our baby.
The staffers are usually nice and helpful. We. especially like Sheena; always friendly and seems interested .
Be warned!!!!!
Anna
I don't know if the business changed hands or what but from the start of this year until my last visit, every trip was a decline. It seems like a constant rotation of techs and vets, I don't think they even have a full-time vet.
My issues started when I found a lump on my sweet kitty's face and had them check it out; they lanced it and said it would be fine. The next day it was larger than before. We had a teeth cleaning scheduled so I had them re-examine while she was put under. They found that it was worse than their original diagnosis, it ended up being cancer. Thank god she needed her teeth cleaned or they would not have caught it.
I can appreciate that they're busy with other
In summary, this place used to be great but now I wouldn't trust them with so much as a potato.
During that time they treated her for what I was told was a severe ear infection (I work with cats and I check her ears often, I had seen zero signs of an infection). They used a medication called Otibiotic Ointment in her ears and sent us home with more to treat her. The package was clearly labeled for use in DOGS ONLY. But again, I stupidly trusted them. I noticed that she was not responding to my voice less than 2 days after bringing her home. I tested her ears and she couldn't hear ANYTHING. I rushed her back to them and they confirmed she was deaf. The vet I spoke to at the time said that she has only seen this happen once, in a dog.
What I didn't realize is what complete HACKS they are!!! WE dropped off mom and the kids Friday morning and was asked if we wanted the ears clipped, we said no since we were fostering and would have homes for them. Picked up the cats this morning (Saturday) and was completely horrified once we got home and let the cats out of the carriers. Their ears were completely mutilated!!!! The pictures are of all 3 cats with one of the ears taken half off! What the F**K kind of people do that? We have had many cats with a little notch or V taken out of the ear and have never in my life seen anything like this.
So about two months pass and her cough keeps getting worse & worse. We take her back to have that checked out and they found that she had a hairball stuck in her belly that required an IV and several days stay at the facility. Had this been addressed when the cough started, we might have saved a lot of money and stress on our cat.
We do like Dr. Renau (sp.)
Cat Care Hospital is a US Veterinary Care based in Marietta, Georgia. Cat Care Hospital is located at 1106 Powder Springs Rd SW, Marietta, GA 30064, USA.
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