Worst experience for the highest pay !!!
SCAM!
Since they have so many cars in line, all they care is just an external wash and accept more cars than satisfying the customers.
No matter what package you chooose, their quality of work is poor and worst. I paid $45 for full service but when my car was handed over, I was able to see the same dust and marks in 20 different spots.
When you go to a carwash and pay for a full service wash and cleaning of your vehicle, you expect the job to be done, right? You expect to simply get back into your clean car, especially when you pay for a more expensive detail service, and not worry about if it was done correctly. Unfortunately, this was not the case for this Car Spa location. Just to give you an idea, in my vehicle I have leather seats and upgraded rubber floor mats to make cleaning and vacuuming easier and the only carpet that is exposed is the hump in the back seat area. When I returned to my car after waiting for over 1 hour, I noticed that there was still a significant amount of dog hair all over my seats, the tiny hump in the back, and all over my radio center console controls... I informed the staff who had been working on my small car for over an hour that they have missed a lot in my car and they need to fix it. They then began to tell me that ontop of my $50 that I have already spent, that it is going to be an additional $20 cost to have dog hair removed. They will not clean an area if it has dog hair unless I pay them more money?!?! What a freaking scam! I knew I had dog hair in my car, hence why I paid for a premium service and you tell me that that isn't covered? What kind of image does that set for your business when your customer returns to their vehicle with the expectation of it to be cleaned and visually it looks like nothing has been done for over an hour? Then just to he told to pay MORE money after waiting for so long and have to wait for an additional 30-40 minutes while they clean my car again!!! If you won't clean a car with dog hair, then it should be advertised and not have your customers be blind sided by some nonesense like this..
This was my first visit and I would never ever go there again and beware of this shop for all their packages and prices.
I've been a Car Spa customer for many years. I'm not sure why some people are writing bad reviews. The employees are nice and friendly, and there is always a manager on site if you have questions. I do miss my coupons in the mail though. Keep up the good work!
I would give them zero stars if possible. I just had an oil change (that was ok) and bought an interior car cleaning. They ripped my leather seat, about a 2" tear, and the general manager, Aaron Harrell, said they couldn't accept responsibility because they "couldn't replicate it"???? I suppose not without ripping it again. What a ridiculous comment. Not only that, they stole the change out of my ashtray. Since they refused to offer to repair the damage or even replace the change they stole, I was forced to file a police report. The officer advised that the damage is not criminal but the theft was. If I cannot get satisfaction from the corp office, I will take the next step and file criminal charges for the theft. Just beware if you choose to go there. They are thieves and will damage your vehicle!!
Very simple and easy. And best of all very low prices. Only issues are that they don't really do the best job. Still good enough. Hard to complain for what you pay though. And the Cashier could be a little nicer.
When ask for a clean up, the staff has all their exceptions saying this service is not included in your package and you need pay extra etc.
Poor and worst service you can get in the Marietta area. Don't go there and don't waste your time and money. You can spend some 1 hr in cleaning and you can do cleaning as they do at home.
Car Spa is a US Car Wash based in Marietta, Georgia. Car Spa is located at 2330 Windy Hill Rd SE, Marietta, GA 30067, USA.
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