I just love visiting this business. They are always helpful. I had to buy concrete today and they carried and loaded it in my car for me! So much better than Home Depot where you have to search and search for help or 10 employees pass you by before one of them ask if you need anything! Thanks Ace Hardware for continuing to give us that small town company feeling!
Rented the Big Green Bissell Machine from here. Had my teenage nephew return it and they were completely rude to him called to ask them why and the cashier hung up on me. Will not return here not even to buy a pack of screws. So dissatisfied by their customer service.
I had an exceptional visit today. I decided to visit East Cobb Ace Hardware to purchase individual lag screws, bolts, and nuts. That can often be a real hassle in one of the big stores.
I am always one to support the small business owner. If I have a choice between a family owned Ace Hardware and a Home Depot I would choose the Ace each time even though, due to being a small business, they inflate pricing. For example a two pack of GE Crystal Clear Ceiling Fan Bulbs is 4.49 at this Ace vs. 2.49 at a Target. Again, not the issue. On October 29th I bought 20 dollars worth of goods from this Ace which I typically support - I bought 2 packs of these bulbs for a ceiling fan, opened one, and realized the ceiling fan sockets did not fit the bulb. The bulbs are clearly intact, no sign of any wear or damage. I bring back the bulbs on 11.3.17 and I am informed by WB at the counter that even thought the receipt says Refund W/ Receipt Within 30 Days - this does not include an open light-bulb package. WB must be blind as half of the packages on his light-bulb wall had openings and tears in the back. I informed him that I would need to stop supporting the store based on this policy not being stated on the receipt. He said no problem. The smart business owner or employee, especially smart "small" business owner or employee does what is necessary to keep business in the store but WB is either a poor owner or poor employee because he has lost our families business and I will make sure to let other families in our neighborhood know of the stores business practices. I will happily travel a bit farther to grab my items from Home Depot or Target - at least they honor the return policy stated on the receipt.
I brought a picture frame here to get replacement glass. Very affordable price! Nice people here!
Upon arriving at aisle 9, I was immediately helped and all of the necessary hardware was obtained, bagged, and the pricing info written on the bag for me. Wow, that was super easy!
I honestly need to make more of an effort to come here instead of Home Depot in the future.
I was greeted as soon as I walked in, directed to the proper aisle, and they called for an associate to meet me there without me requesting that.
East Cobb Ace Hardware is a US Hardware Store based in Marietta, Georgia. East Cobb Ace Hardware is located at Shallowford Falls Shopping Center GA 30062yD, 3162 Johnson Ferry Rd, Marietta, GA 30062, USA.
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