I went in to purchase a bike and found one that I liked. At the time, no one was in the store, but as I stood there with my hands on the bike other people entered the store. They seemed to get priority as I continued to look around for helpful staff. 25 minutes later, finally, a staff member left other customers to attend me. As he approached, I commented on how long I had been there, but seemed to get no acknowledgement of the situation. This is not the first time this has happened at this particular store. Need some refresher training on customer service!
Went in ready to purchase a bike. We were there for 15 minutes and none of the associates acknowledged us or asked is if we needed anything. They made a point to completely ignore us. We finally left and we will never come back. If this is how the associates conduct business, Performance Cycle will be in terrible shape in the not too distant future. I wanted to give no stars but didn't have that option.
I have a Diamondback Edgewood bike with beer cans for rims. After an attempt to lightly cinch up a few loose spokes, the rim turned to spaghetti. I called on Performance bikes on the following day. The mechanic in the service department got me a new wheel off the rack, put a new suitable 7 speed gear cluster on it and got me ready to go within 3 minutes. Thanks to the guys working on 6/8/2017 that know how service works.
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I brought a 20 year old bike in and Austin was amazing! Super attentive! He immediately tweaked a few things and sold me a couple of tires to fit my daughter's needs. He assisted me in finding the right seat and was super knowledgeable, friendly, and helpful. Rather than sell me a bike I didn't need, he took care of what I had. The other employees rounded up a couple of reflectors for me, and helped me load the bike into my SUV. The shop has a great selection of bikes and merchandise also. I won't hesitate to return!! Great service!!!!
Really nice and informative! Offered to order the bike I was interested in and offer in store setup/build! They are a mega chain store but give that family owned local feel with their customer service
Performance Bicycle is a US Bicycle Store based in Marietta, Georgia. Performance Bicycle is located at 50 Ernest W Barrett Pkwy NW #1045, Marietta, GA 30066, USA.
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